We would rather you were happy than keep your money.
30 days, no questions asked
If ZoomCanvas is not right for you, email us within 30 days of your purchase and we will refund it in full. You do not have to explain why, and we will not try to talk you out of it.
Try it before you pay
You should not need this policy. The free version of ZoomCanvas is the entire application — every feature, no time limit, unlimited presentations and exports. The only difference is a small mark in the corner of presentations and exported files.
So you can find out whether it suits you before spending anything, and we would encourage you to. Paying should be the last step, not the first.
How to ask
Email support@intellifields.com with:
- your order reference — it is on your Paddle receipt, and in the email that carried your licence key;
- nothing else. A reason is welcome if you want to give one, and it is genuinely useful to us, but it is not required and it will not change the answer.
Refunds are issued by Paddle.com, our Merchant of Record, back to the payment method you used. They typically appear within 5–10 business days, depending on your bank or card issuer. You may also contact Paddle directly through the link on your receipt.
What happens to the software
When a purchase is refunded, the paid licence for it ends. ZoomCanvas returns to the free version on your computers the next time it checks in — the mark comes back.
Nothing you have made is affected. Every presentation you have created still opens, still edits and still exports. We do not delete your work, lock your files, or make anything you produced unusable. That is true whether you refund, whether a licence lapses, and whether or not you ever pay us at all.
After 30 days
We are not able to refund purchases after 30 days as a matter of course. If something has gone wrong — the Software does not work on your machine, or it is not doing what we said it would — write to us anyway. We would rather sort it out than have you stuck with something you cannot use, and a policy is not a reason to stop talking to someone.
Your legal rights
This policy is offered in addition to, and does not affect, any statutory rights you have as a consumer. If you are in the UK or the EU, you may have a right to cancel a purchase of digital content within 14 days; where you asked for immediate delivery and acknowledged that you would lose that right, it may not apply — but our 30-day guarantee above is more generous than the statutory period in any case, so in practice you can simply use it.
Purchases are made through Paddle.com as Merchant of Record, and Paddle’s buyer terms apply alongside this policy.
Contact
Refund requests and anything else: support@intellifields.com. A real person reads it.